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Illustration of a skeptical shopper holding her hand out in refusal toward a self-checkout kiosk, with a shopping cart and digital symbols nearby, representing resistance to retail technology and the challenge of customer adoption.

Illustration of a skeptical shopper holding her hand out in refusal toward a self-checkout kiosk, with a shopping cart and digital symbols nearby, representing resistance to retail technology and the challenge of customer adoption.

Illustration of a skeptical shopper holding her hand out in refusal toward a self-checkout kiosk, with a shopping cart and digital symbols nearby, representing resistance to retail technology and the challenge of customer adoption.

They Don’t Want to Scan: Why Shoppers Resist Retail Tech (And How to Win Them Over)

You’ve rolled out self-checkout, smart carts, or even facial recognition. It all works perfectly in the demo. But in the store?

Niklas Damhofer

Illustration showing a confused magician presenting a floating POS terminal while a woman shops using retail technologies like self-checkout and Wi-Fi-connected analytics, symbolizing the contrast between tech hype and reality in retail trends.

Illustration showing a confused magician presenting a floating POS terminal while a woman shops using retail technologies like self-checkout and Wi-Fi-connected analytics, symbolizing the contrast between tech hype and reality in retail trends.

Illustration showing a confused magician presenting a floating POS terminal while a woman shops using retail technologies like self-checkout and Wi-Fi-connected analytics, symbolizing the contrast between tech hype and reality in retail trends.

7 Brutal Truths About Retail Technology Trends

7 Brutal Truths About Retail Technology Trends

7 Brutal Truths About Retail Technology Trends

A frustrated man in his 30s sits in a modern retail store, resting his head on one hand while looking at a self-checkout terminal displaying a warning sign and the error message An error has occurred. Above him, the blog post title Why Most Retail Tech Projects Fail Internally – And How to Fix It is displayed in bold white text on a red-orange banner.

A frustrated man in his 30s sits in a modern retail store, resting his head on one hand while looking at a self-checkout terminal displaying a warning sign and the error message An error has occurred. Above him, the blog post title Why Most Retail Tech Projects Fail Internally – And How to Fix It is displayed in bold white text on a red-orange banner.

A frustrated man in his 30s sits in a modern retail store, resting his head on one hand while looking at a self-checkout terminal displaying a warning sign and the error message An error has occurred. Above him, the blog post title Why Most Retail Tech Projects Fail Internally – And How to Fix It is displayed in bold white text on a red-orange banner.

Why Most Retail Tech Projects Fail

Why Most Retail Tech Projects Fail

Why Most Retail Tech Projects Fail

Modern ATM with a digital euro symbol on the screen, set against a blue gradient background with the text 'The Role of ATMs in the Digital Euro' on the left side.

Modern ATM with a digital euro symbol on the screen, set against a blue gradient background with the text 'The Role of ATMs in the Digital Euro' on the left side.

Modern ATM with a digital euro symbol on the screen, set against a blue gradient background with the text 'The Role of ATMs in the Digital Euro' on the left side.

Why ATMs Will Be the Unsung Heroes of the Digital Euro Revolution

Why ATMs Will Be the Unsung Heroes of the Digital Euro Revolution

Why ATMs Will Be the Unsung Heroes of the Digital Euro Revolution

2D digital illustration for a blog about Windows OS upgrades, showing a person using a laptop next to a monitor displaying a Windows upgrade progress bar, with icons symbolizing data transfer and system configuration.

2D digital illustration for a blog about Windows OS upgrades, showing a person using a laptop next to a monitor displaying a Windows upgrade progress bar, with icons symbolizing data transfer and system configuration.

2D digital illustration for a blog about Windows OS upgrades, showing a person using a laptop next to a monitor displaying a Windows upgrade progress bar, with icons symbolizing data transfer and system configuration.

Windows OS Upgrade and Migration

Windows OS Upgrade and Migration

Windows OS Upgrade and Migration

A flat digital illustration depicts a cloud icon within a minimalist software window frame. The window, outlined in black, has three circular controls in the top left corner, and the white cloud is centered on a soft blue background, symbolizing cloud computing or software interfaces.

A flat digital illustration depicts a cloud icon within a minimalist software window frame. The window, outlined in black, has three circular controls in the top left corner, and the white cloud is centered on a soft blue background, symbolizing cloud computing or software interfaces.

A flat digital illustration depicts a cloud icon within a minimalist software window frame. The window, outlined in black, has three circular controls in the top left corner, and the white cloud is centered on a soft blue background, symbolizing cloud computing or software interfaces.

Seamless OS Migration

Seamless OS Migration

Seamless OS Migration

"Person inserting a bank card into an ATM, preparing to withdraw cash or perform a financial transaction. The ATM screen displays a user interface, highlighting secure and convenient banking access.

"Person inserting a bank card into an ATM, preparing to withdraw cash or perform a financial transaction. The ATM screen displays a user interface, highlighting secure and convenient banking access.

"Person inserting a bank card into an ATM, preparing to withdraw cash or perform a financial transaction. The ATM screen displays a user interface, highlighting secure and convenient banking access.

The Future of ATM Applications

The Future of ATM Applications

The Future of ATM Applications

A wallet held in front of the camera. The compartment for the banknotes is filled with cash. You can see a 20 euro bill and two 50 euro bills.

A wallet held in front of the camera. The compartment for the banknotes is filled with cash. You can see a 20 euro bill and two 50 euro bills.

A wallet held in front of the camera. The compartment for the banknotes is filled with cash. You can see a 20 euro bill and two 50 euro bills.

The Most Sympathetic Payment Methods in Europe

The Most Sympathetic Payment Methods in Europe

The Most Sympathetic Payment Methods in Europe

A high-tech ATM being manipulated through a relay attack. A hacker’s hands use a device to intercept and relay transaction data remotely. Digital signals transfer between two devices, enabling unauthorized ATM withdrawals while the victim’s contactless card is unknowingly scanned. The dark, futuristic background highlights cybersecurity threats.

A high-tech ATM being manipulated through a relay attack. A hacker’s hands use a device to intercept and relay transaction data remotely. Digital signals transfer between two devices, enabling unauthorized ATM withdrawals while the victim’s contactless card is unknowingly scanned. The dark, futuristic background highlights cybersecurity threats.

A high-tech ATM being manipulated through a relay attack. A hacker’s hands use a device to intercept and relay transaction data remotely. Digital signals transfer between two devices, enabling unauthorized ATM withdrawals while the victim’s contactless card is unknowingly scanned. The dark, futuristic background highlights cybersecurity threats.

Relay Attacks on ATMs

Relay Attacks on ATMs

Relay Attacks on ATMs

A dramatic nighttime ATM bombing attack with a powerful explosion, sending flames and debris into the air. Masked criminals are seen fleeing the scene without weapons, leaving behind a heavily damaged ATM with smoke billowing from it. A getaway vehicle is visible in the distance, while security cameras capture the chaotic event on a dimly lit street.

A dramatic nighttime ATM bombing attack with a powerful explosion, sending flames and debris into the air. Masked criminals are seen fleeing the scene without weapons, leaving behind a heavily damaged ATM with smoke billowing from it. A getaway vehicle is visible in the distance, while security cameras capture the chaotic event on a dimly lit street.

A dramatic nighttime ATM bombing attack with a powerful explosion, sending flames and debris into the air. Masked criminals are seen fleeing the scene without weapons, leaving behind a heavily damaged ATM with smoke billowing from it. A getaway vehicle is visible in the distance, while security cameras capture the chaotic event on a dimly lit street.

Preventing Explosive and Logical Attacks

Preventing Explosive and Logical Attacks

Preventing Explosive and Logical Attacks

A self-service ATM operated by a visually impaired person with voice output. with voice output, all information is read out from the screen (text to speech)

A self-service ATM operated by a visually impaired person with voice output. with voice output, all information is read out from the screen (text to speech)

A self-service ATM operated by a visually impaired person with voice output. with voice output, all information is read out from the screen (text to speech)

European Accessibility Act (EAA) & Banking Software

European Accessibility Act (EAA) & Banking Software

European Accessibility Act (EAA) & Banking Software

A futuristic payment terminal displaying 'Chipmodule V4.08' on its screen, equipped with a contactless payment symbol, EMV chip reader, and a glowing security shield icon symbolizing enhanced transaction security. In the background, a modern retail checkout counter with a customer making a payment is visible. The setting features blue and white neon lighting, emphasizing fintech innovation and high-tech payment solutions.

A futuristic payment terminal displaying 'Chipmodule V4.08' on its screen, equipped with a contactless payment symbol, EMV chip reader, and a glowing security shield icon symbolizing enhanced transaction security. In the background, a modern retail checkout counter with a customer making a payment is visible. The setting features blue and white neon lighting, emphasizing fintech innovation and high-tech payment solutions.

A futuristic payment terminal displaying 'Chipmodule V4.08' on its screen, equipped with a contactless payment symbol, EMV chip reader, and a glowing security shield icon symbolizing enhanced transaction security. In the background, a modern retail checkout counter with a customer making a payment is visible. The setting features blue and white neon lighting, emphasizing fintech innovation and high-tech payment solutions.

Chipmodule V4.08

Chipmodule V4.08

Chipmodule V4.08

A futuristic ATM encased in a glowing green cybersecurity shield, symbolizing advanced software protection. The background features a tech-inspired digital grid with security icons such as locks, firewalls, and encryption symbols, emphasizing the importance of financial security.

A futuristic ATM encased in a glowing green cybersecurity shield, symbolizing advanced software protection. The background features a tech-inspired digital grid with security icons such as locks, firewalls, and encryption symbols, emphasizing the importance of financial security.

A futuristic ATM encased in a glowing green cybersecurity shield, symbolizing advanced software protection. The background features a tech-inspired digital grid with security icons such as locks, firewalls, and encryption symbols, emphasizing the importance of financial security.

ATM Software Risk Management

ATM Software Risk Management

ATM Software Risk Management

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ATM Ownership vs. ATMaaS

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PCI DSS Compliance in ATM as a Service

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European Accessibility Act (EAA)

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Guide to Contactless EMV

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Cash Recycling Modules for Self-Service Solutions

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The Comprehensive Guide to ATM Managed Services

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Cash Management in Modern Banking

Cash Management in Modern Banking

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Global Self-Checkout Market Growth in 2023

Global Self-Checkout Market Growth in 2023

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ISTQB Certification

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The Role of ATM Monitoring in Cash Flow Optimization

The Role of ATM Monitoring in Cash Flow Optimization

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ATM as a Service Explained

ATM as a Service Explained

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The Advantages of Self-Checkout Terminals

The Advantages of Self-Checkout Terminals

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The Challenges of Digital Money

The Challenges of Digital Money

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Optimize ATM Performance with Real-Time Data

Optimize ATM Performance with Real-Time Data

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Cash Recycling: Enhancing Efficiency in Cash Management

Cash Recycling: Enhancing Efficiency in Cash Management

Cash Recycling: Enhancing Efficiency in Cash Management

The eIDAS Architecture Reference Framework 1.4

The eIDAS Architecture Reference Framework 1.4

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Implementing DORA in ICT Risk Management

Implementing DORA in ICT Risk Management

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Digitalisation in Austria: A Roadmap to the Future

Digitalisation in Austria: A Roadmap to the Future

Digitalisation in Austria: A Roadmap to the Future

Understanding the PCI Data Security Standard (PCI DSS)

Understanding the PCI Data Security Standard (PCI DSS)

Understanding the PCI Data Security Standard (PCI DSS)

Understanding SWIFT ISO 20022

Understanding SWIFT ISO 20022

Understanding SWIFT ISO 20022

What is the digital euro?

What is the digital euro?

What is the digital euro?

ATM Management Tools

ATM Management Tools

ATM Management Tools

ATM Security Across Multi-Vendor Networks

ATM Security Across Multi-Vendor Networks

ATM Security Across Multi-Vendor Networks

Future of Shared ATM Networks

Future of Shared ATM Networks

Future of Shared ATM Networks

Digital Euro Mechanics: Your Complete Guide

Digital Euro Mechanics: Your Complete Guide

Digital Euro Mechanics: Your Complete Guide

EMV Kernel Explained: Definition and Key Functions

EMV Kernel Explained: Definition and Key Functions

EMV Kernel Explained: Definition and Key Functions

Unlock ATM Insights: Big Data Analytics Platform

Unlock ATM Insights: Big Data Analytics Platform

Unlock ATM Insights: Big Data Analytics Platform

Prevent ATM Downtime

Prevent ATM Downtime

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Remote ATM Diagnostics Strategies

Remote ATM Diagnostics Strategies

Remote ATM Diagnostics Strategies