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Flat-style digital illustration showing an ATM on the left with gears and software icons on its screen, symbolizing advanced ATM software. In the center, a large gear with circular arrows represents automation and system integration. On the right, two customers interact with the ATM—one pointing at the machine and the other using a smartphone. Above them are icons for cloud computing, security, and data analytics. The background is light beige with navy, teal, and orange tones, and a navy-blue bar at the bottom displays the blog title in bold white text: ‘ATM Software Is Powering the Next Era of Self-Service Banking’.

The ATM story is not ending. It is evolving. Across retail banking, ATMs are moving beyond basic cash dispensing and becoming smarter self-service banking platforms for deposits, customer engagement, remote management, and stronger security. In the U.S., banks are relocating ATMs into branch lobbies, expanding deposit ATMs and cash recyclers, and adding more software-driven functionality. Today, 45% of U.S. ATMs feature automated note deposit, 27% support NFC contactless transactions, and 38% use CRM software.

Niklas Damhofer

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