Most ATM and self-service networks are no longer single-vendor. Mergers, legacy hardware and regional specifics create mixed fleets that are hard to control if monitoring is fragmented.

Multivendor monitoring software fixes this by giving banks, IADs and retailers one central cockpit to monitor and manage all devices, across all vendors and locations.

What is a multivendor monitoring software?

Multivendor monitoring software is a central platform that supervises ATMs and other self-service devices from different manufacturers in a single interface.

Instead of juggling separate tools per vendor, all ATMs, recyclers, deposit machines, kiosks and self-checkouts are connected to one monitoring layer. Solutions like SBS KIXOperator follow this principle.

Core objectives:

• Maximize uptime

• Reduce field service and on-site visits

• Avoid vendor lock-in

• Give operations one “source of truth”

Why vendor-specific monitoring falls short

Vendor tools worked when fleets were homogeneous. In mixed environments they introduce friction:

• Fragmented visibility – multiple dashboards, no end-to-end view

• Inconsistent alerts – different event codes and severities

• Higher integration cost – every new vendor brings another tool

• Vendor lock-in – monitoring is tied to the hardware supplier

Multivendor monitoring sits above the hardware and standardizes how you see and manage the whole network.

Key capabilities that really matter

1. Real-time, vendor-agnostic visibility

Modern platforms provide live dashboards for all devices, independent of vendor or model:

• Status (in service, error, cash low, comms issues)

• KPIs (availability, transaction success, cash levels)

• Filters by region, vendor, device type or service provider

2. Integrated incident & ticket handling

Leading solutions automatically create and route incidents from alerts, with:

• Escalation rules and notifications

• SLA tracking per vendor or partner

• Optional integration with ITSM tools

This reduces missed alarms and shortens time-to-fix.

3. Remote-first operations

Remote actions cut truck rolls and technician time:

• Remote reboot and device resets

• Central log and e-journal collection

• Remote configuration and software distribution

Teams diagnose and fix centrally and send a technician only when needed.

Business impact for banks, IADs and retailers

A strong multivendor monitoring layer delivers:

• Higher uptime – fewer “Out of service” screens, less cashout risk

• Lower operating costs – fewer site visits, less overtime, simpler tooling

• Strategic flexibility – easier hardware changes, vendor mix and pilots

It becomes a strategic enabler, not just another IT system.

Conclusion

Self-service fleets are getting more diverse. Managing them with vendor-specific tools is a dead end. Multivendor monitoring software offers one cockpit for all devices and vendors, enabling real-time visibility, remote-first operations and strategic independence from hardware suppliers.

Sources

• SBS Software – ATM Monitoring Software (KIXOperator)

• Vortex Engineering – Multivendor ATM Monitoring Benefits & Perfo® – Multivendor ATM Monitoring

• Fiserv – Device Manager™: Terminal Connect – Efficiently Manage Your Entire Self Service Network (Fact sheet, PDF)

• ESQ (a Kinective company) – Cloudexa: Remote Monitoring and Management for ATM / Self-Service Networks

• KAL ATM Software – ATM Software Suite (incl. KTC ATM Management)