SBService - Rethinking multivendor
SBService - Rethinking multivendor
SBService - Rethinking multivendor
Optimized self-service device operation for lower costs and higher availability
Our multivendor approach has meant that our customers can choose the hardware that is best for them. We are rethinking multivendor in order to also offer optimizations in the self-service sector.
Our multivendor approach has meant that our customers can choose the hardware that is best for them. We are rethinking multivendor in order to also offer optimizations in the self-service sector.
Transparency
Transparency
Transparency creates comparability
Transparency creates comparability
We rely on open communication, clear processes and a transparent way of working. These values are reflected in our sophisticated statistics and monitoring tools, which ensure smooth operations across all service providers involved.
We rely on open communication, clear processes and a transparent way of working. These values are reflected in our sophisticated statistics and monitoring tools, which ensure smooth operations across all service providers involved.
Control
Control
Comparability offers control options
Comparability offers control options
Transparency creates comparability, which promotes optimization opportunities and continuous performance improvement. This is what drives us to constantly develop innovative solutions and offer our customers the best added value.
Transparency creates comparability, which promotes optimization opportunities and continuous performance improvement. This is what drives us to constantly develop innovative solutions and offer our customers the best added value.
Optimization
Optimization
Transparency and control create optimization
Transparency and control create optimization
As a single point of contact for all service providers, we are able to constantly optimize and improve processes. We ensure increased availability at lower costs through multivendor automation solutions.
As a single point of contact for all service providers, we are able to constantly optimize and improve processes. We ensure increased availability at lower costs through multivendor automation solutions.
Our offer - your benefit
Our offer - your benefit
Outsourcing without losing control
Cost efficiency through more control. You decide which tasks SBS or other service providers take on
Cost efficiency through more control. You decide which tasks SBS or other service providers take on
20% of the costs control 80% of the costs
SBService controls hardware, technicians & valuables transporters, thus ensuring maximum efficiency and transparency
SBService controls hardware, technicians & valuables transporters, thus ensuring maximum efficiency and transparency
Dienstleistungen
Mit diesen Produkten überzeugen wir unsere Kunden
SBService -A modular package of services
Design an optimal use of software solutions and services
01
Basic package
Basic package
Standard software & maintenance for the entire software stack incl. service desk
Provision and maintenance of software
Coordination of requirements and approval
Continuous improvements
Receipt of notifications
Processing of incidents
Service requests and configuration changes
Initiating further processes
02
Remote Management
Remote Management
Monitoring and Installation
Monitoring and Installation
+
Basic package
Monitoring the operating status of the self-service devices
Ensuring the availability of the self-service device network in accordance with the agreed SLA
Provision of a previously accepted software version for distribution to the end devices
Control of the pilot and rollout
Dealing with distribution problems
03
Coordination &
Incident Management
Operational responsibility and coordination
Operational responsibility and coordination
+
Basic package
+
Remote Management
Assuming operational responsibility for your self-service device network
Problem owner for all incidents
Coordination of technician and WTU assignments
Control of further processes
We would be happy to advise and support you in your self-service projects!
Step by step to your next-level self-service software
Let's get to know each other
Let's talk about your requirements in person. We will show you what our self-service solutions are capable of and answer your questions.
Consultation on equal footing
Do our self-service solutions meet your requirements? We will advise you transparently and give you as much time as you need to make an informed decision.
Installation & Support
You've opted for our self-service solutions? Great - now we'll roll up our sleeves and adapt our self-service software to your requirements in the best possible way. We will support you with the installation and use of our products.
We would be happy to advise and support you in your self-service projects!
Step by step to your next-level self-service software
Let's get to know each other
Let's talk about your requirements in person. We will show you what our self-service solutions are capable of and answer your questions.
Consultation on equal footing
Do our self-service solutions meet your requirements? We will advise you transparently and give you as much time as you need to make an informed decision.
Installation & Support
You've opted for our self-service solutions? Great - now we'll roll up our sleeves and adapt our self-service software to your requirements in the best possible way. We will support you with the installation and use of our products.
We would be happy to advise and support you in your self-service projects!
Step by step to your next-level self-service software
Let's get to know each other
Let's talk about your requirements in person. We will show you what our self-service solutions are capable of and answer your questions.
Consultation on equal footing
Do our self-service solutions meet your requirements? We will advise you transparently and give you as much time as you need to make an informed decision.
Installation & Support
You've opted for our self-service solutions? Great - now we'll roll up our sleeves and adapt our self-service software to your requirements in the best possible way. We will support you with the installation and use of our products.
Let's get your software project off to a successful start and onto the home straight together.
Do you have any questions or would you like more information?
Do you have any questions or would you like more information?
