Event Summary

On June 21 & 22, 2022 Salzburg Banken Software (SBS) held the ATM Conference, the SBS Talks, for the fifth time.

This year's motto "The Importance of Cash and the Self-Service Channel" attracted numerous participants from Austria, Germany, Switzerland and other European countries to Salzburg. A livestream directly from the conference hall allowed even more interested parties to follow the SBS Talks 2022 online.

In addition to exciting presentations, exhibit booths could be visited which offered the participants live experiences of the latest self-service devices and innovative showcases of current developments in the self-service sector.

The participants enjoyed exciting lectures on the following topics during the two days of the conference:

• The Cash Supply Mandate of the Savings Banks in the Period of Low Interest Rates Defines New Requirements for the Operation and Further Development of ATMs
  Thomas Gruhn, Division Manager Customer Self-Service Clients/Terminals, Finanz Informatik

  
  

• Are Self-Service Systems Becoming Smart?
  Harald Kirchtag, Vice President Banking Automation, KEBA Handover Automation

  
  

• Complexity of Self-Service Operations - Simply keep an Overview
  750 customers, 29.000 Self-Service Systems, 70.000 User - 1 Tool
  Philipp Stadtmann & Sebastian Holling, Product Management Self-Service, Atruvia

  
  

• Cash Management - Transparency and Optimization for Cash Circulation
  Henning Nattmann, Global Domain Lead Cash Management Solutions, Diebold Nixdorf

  
  

• Rethinking Multivendor: More Control - Lower Cost
  Günther Gschwendtner, Division Self-Service Operations, Salzburger Banken Software

  
  

• The ATM as an Advertising Media - Opportunity or Risk?
  Prof. Mag. Dr. Robert Zniva, Senior Lecturer & Christina Schlager MA, Junior Researcher Business Management, University of Applied Sciences Salzburg

  
  

• More Than Just a Means of Payment - About the Psychology of Cash
  Prof. Dr. Julia Pitters, Trend researcher at the Pitters℗ TRENDEXPERT and head of the Business Psychology degree program at IU International University

  
  

• Motivations in Modern Banking - Understanding Why Consumers Respond in Certain Ways
  Roland Sorke, Vice President Banking DACH & Jens Raabe, Director Market Intelligence & Customer Insights, Diebold Nixdorf

  
  

• Research Findings on Cash Demand - Implications for the Future of Cash
  Helmut Stix, Advisor Economic Research Section, Oesterreichische Nationalbank

  
  

• Thinking Out of the Box – Self Service Moves to Omni Channel
  Eva Pindado, EMEA Presales Leader, NCR Corporation

  
  

• Next Gen Bank Branch Transformation
  Bojan Muzek, Sales Director, GRG Germany

  
  

• Digital Identity – An Urgently Needed Foundational Infrastructure
  Harald Flatscher, Managing Director PSA Payment Services Austria

SBS Showcases

SBS presented a first prototype of a Digital Service Assistant that guides users step by step through the problem resolution process.
The new data hub kixomatic and new functions of the ATM management solution KIXOperator were also presented.

With the SBS solution KIXDesigner, participants could design an individual GUI for self-service devices live on site.
Purchasing digital goods - from vouchers to cryptocurrencies to NFTs- on a self-service device could be also experienced.

A Consulting by SBS booth informed guests about consulting services in the area of ATM Quality, ATM Installation and ATM Security.

Exhibit Booths

The exhibition floor was populated with the following self-service devices from leading hardware manufacturers:

• Diebold Nixdorf with the new CRS Generation DN Series 200H & Cash Management with End-2-End Process Control

  
  

• Hyosung with the Cash Recycler Monimax 8600S

  
  

• KEBA with the KePlus D10 and a demo app developed together with SBS, which was used to present new innovative features

  
  

• NCR with a SelfServ 62 Cash Recycler

Evening Event

On the evening of June 21, 2022, a bus shuttle took the participants high up on the Gaisberg mountain.

A traditional dinner in a rustic atmosphere awaited the guests in the Zistel Stadl. The unique view of Salzburg and the Alps as well as the wonderful sounds of the quartet "Gic&The SalaManders" created an exuberant mood and rounded off the evening.

Thank you!

Two exciting days, with many good conversations, interesting presentations and a sensational view of Salzburg are in the books.

We would like to thank all the speakers and exhibitors who brought "The Importance of Cash and the Self-Service Channel" into focus with their expertise and the latest innovations in the self-service sector. We were particularly pleased to welcome numerous conference guests to the SBS Talks livestream.

An event thrives through all those who support and participate: Thank you for two incredibly lively conference days!